Instructions on Configuring Personal Firewalls to Connect with an
AnswerXpress Librarian
Contents:
- Introduction
- McAfee Internet Security Suite 2005, ver.
7.0
- Symantec Norton Internet Security 2005
- Broderbund ZoneAlarm Pro 5
1.
Introduction
- The following instructions should allow you to configure the
three software products listed below to allow you to communicate
with a librarian using the 24/7 Reference software.
McAfee Internet Security Suite 2005, ver. 7.0
Symantec Norton Internet Security 2005
Broderbund ZoneAlarm Pro 5
- Following any of the simple instructions below will not disable
your firewall or your computer protection. They should allow you to
better communicate with your AnswerXpress librarian, provided that
there are not other overriding settings prohibiting you from
connecting.
- If you are using Web TV or an AOL browser, please return to the
service using an Internet Explorer browser, with your firewall
configured as suggested below, depending on your software product.
2.
McAfee Internet Security Suite 2005, ver. 7.0
- No special configuration is necessary. If you are unable to
access your librarian with McAfee enabled, there may be other
settings on your computer that are conflicting. If you are using Web
TV or AOL, please try to return to the service using an Internet
Explorer browser.
3.
Symantec Norton Internet Security 2005
- Bring up the Norton Internet Security Interface and select
"Privacy Control", by clicking on it to highlight it.
- From the right hand panel, click the "Configure" button, which
will bring up the "Privacy" Window, similar to the one below:
- Click on the "Advanced" button, which will open a new panel like
the one below:
- Click on Add site and add the 247ref.org
domain.
- Then click on Add site and add the oclc.org
domain.
- Select the "User Settings tab" from the right panel and the
247ref.org domain in the left panel and unselect
all four check boxes, leaving all four items set to "Permit". Then
click "OK" to save the settings.
- Select the "User Settings tab" from the right panel and the
oclc.org domain in the left panel and unselect all
four check boxes, leaving all four items set to "Permit". Then click
"OK" to save the settings.
4.
Broderbund ZoneAlarm Pro 5
- Select Privacy on the ZoneAlarm control panel.
- If 247ref.org and oclc.org are
listed, right click on the site name and select "Options" and then
"Ad Blocking"
- Otherwise Click the "Add" button in the lower right corner, and
add the 247ref.org domain. Then click "Options" and
"Ad Blocking" to bring up this window:
- Uncheck all three "Ads to block" check boxes, and then click
"OK" to save the settings.
- Repeat the process with oclc.org
Dislaimer: These instructions
are not to be construed as anything other than suggestions on how to
improve your connectivity to a librarian during an online session.
Following these instructions will not necessarily guarantee a
connection, as there are several factors that can inhibit
connectivity. We are committed to providing the greatest
accessibility of its Internet site as possible. We have redundant
systems and procedures to safeguard the site; however even with
these safeguards in place, loss of connectivity or software/hardware
failure can still occur. For this reason, we cannot "guarantee"
Internet connectivity. We will not be responsible for lost or
delayed sessions, email, or content, nor can we be responsible for
any subsequent computer hardware or software failures, if any such
failures occur during or after a visit to any of our sites.
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