Using 24/7 Reference in Windows XP
after XP Service Pack 2 installation
Contents:
- Making 24/7 Reference and OCLC sites
trusted to Internet Explorer
- Allowing 24/7 Reference Pop-ups
- Common problems a patron may encounter
1.
Making 24/7 Reference and OCLC sites trusted to Internet Explorer
Introduction
24/7 Reference and OCLC sites must be registered as trusted sites
with Internet Explorer to perform smoothly.
Update Internet Explorer
to recognize 24/7 Reference as a trusted site.
- Open Internet Explorer.
- In the Menu Bar, click on Tools.
- Select Internet Options...
- In the Internet Options window that has just opened, click the
Security tab.
- Under the Security tab, click on the icon Trusted Sites.
- Click on the Sites button which should now be enabled.
The following dialog should now be visible:
(Refer to Figure 1.0)
- Type *.247ref.org under 'Add this Web site to
the zone'.
- Uncheck the checkbox labeled 'Require server verification
(https:) for all sites in this zone'.
The dialog box should appear as follows:(Refer to
Figure 1.1)
- Click the Add button.
- Repeat the steps above with *.OCLC.org
The dialog box should now appear as follows:(Refer
to Figure 1.2 )
- If the dialog box in Figure 1.2 and your dialog box match,
then you are done and may click the Close button.
2.
Allowing 24/7 Reference Pop-ups
Introduction
24/7 Reference uses pop-ups to interact with patrons, these must be
allowed in Internet Explorer.
Update Internet Explorer
to allow 24/7 Reference pop-ups.
- Open Internet Explorer.
- Click Tools.
- Select Pop-up blocker.
- Click Pop-up blocker settings.
The following dialog box should appear: (Refer to
Figure 2.0)
- Type *.247ref.org under 'Address of Web site to
allow'.
- Click the Add button.
The dialog box should appear with *.247ref.org
listed under Allowed Sites. (Refer to Figure 2.1)
- If the dialog box in Figure 2.1 and your dialog box match,
then you are done and may click the Close button.
3.
Common problems a patron may encounter
Introduction
If a patron has not implemented the changes to
Internet Explorer outlined previously in this
manual in sections
1 and
2, they may encounter slight problems when
interacting with 24/7 reference.
A patron submits their
initial question
One or more of the following message boxes may appear after
a patron submits their initial question and personal info.
(Refer to figure 3.0 and 3.1)
- To temporarily remedy this situation, Click the Run button.
- To prevent this message box from appearing in the future, Click
More Options.
- Select "Always run software from "eGain Communications Corp".
The dialog should appear as follows: (Refer to
figure 3.2)
A patron ends their session
The following message box may appear after a patron ends their
session. (Refer to figure 3.3)
To remedy the above problem, follow the steps in the previous chapter
Allowing 24/7 Reference Pop-ups
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