User Tips

***AnswerXpress™*Basics**

AnswerXpress™ is staffed by real people, available 24 hours a day, 7 days a week.
Allow enough time to get the best answer. We may ask YOU questions so we can provide the best information.
You will get an automated message when first connecting to the service.
There may be a time lag before the librarian comes on and while chatting, depending on connection speed and how busy the service is.
Too slow? If you're already in a chat session with a librarian but the system is too slow you can give us all your question details, deadline and email address & then disconnect. We will email you an answer. OR if a librarian doesn't come online soon enough please disconnect and send your question using your library's email service.

28K or better Internet connection. It could take 15 seconds for a response depending on your setup.
Microsoft Internet Explorer browser is preferred. You may also use Netscape 6.01 or below.
Enable "session cookies" in your browser.
Window XP Service Pack 2: If you have installed this release please follow these instructions so the AnswerXpress service will work.

Do not use your browser toolbar to navigate or change the address bar or you will disconnect from your session.
During your session only browse within the AnswerXpress™ frame.

Mozilla, AOL browsers and WebTV are not supported.
MAC users - we can send you web pages but not actually escort you through them.
Firewalls - these may have to be disabled. If you experience a problem, exit the service and check our firewall instructions on how to configure your firewall to allow communication with the librarian.

Don't bookmark or print during the session. You will receive all session information in a transcript after you exit if you provided a email address.
If you must open a second browser window during the session use the "Start" menu or "taskbar" shortcut. DO NOT use Ctrl "N" or File "new" or your session will crash.